Creative Labs GigaWorks S750 a £350 paperweight ?

Letter to Creative after my very nice, very expensive speakers just gave up the ghost! :

Creative Labs Gigaworks S750 speakers

I turned the speakers off while cleaning behind the computer, now they won’t turn back on. I’ve checked the fuse, which is fine and the only sign of life is the green power light, which is flickering on and off continually.

I have looked on several tech sites, including your own forums and they all seen to point to a design flaw in the sub-woofer housing as the underlying cause.

If someone could get back to me shortly with a solution (or confirmation that they are beggared, if that’s the case) I’d appreciate it.

Cheers

~ Paul

Well, that was my email message to Creative. I would have phoned support in Ireland but apparently you can’t call any more – never a good sign as, generally, it means too many customers with problems to support. Anyway, we’ll see.

Creative Labs support about as much use as a chocolate teapot! Pathetic!
Here’s their reply:

“Dear Paul,

Thanks for contacting Creative Technical Support.

With regard to your enquiry, it seem that your GigaWorks S750 is having some fault and based on the date of purchase, your speaker is already out of warranty.

As your speaker is out of warranty, I can offer you to purchase a new speaker of your choice at discounted price. You can view the range of speaker we have at…” (links to their online shops)

Basically, I email them telling them it’s faulty and I need support – the answer I don’t need support: it’s out of warranty, we don’t have to help you in any way at all, nope, jokes on you, loser. Oh by the way, valued customers, buy another from us. Bah!
You plonkers!

(Moved to Blog after event. Not 100% on date!)

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